Tele-Marketing TeamLeader

Tele-Marketing

(TeamLeader)

• The role of an assistant manager tele-marketing is multifaceted, requiring strong leadership, communication, and organizational skills to effectively manage a team of tele-marketing executives and drive results in a fast-paced sales environment.
• The duties typically revolve around overseeing and managing a team of tele-marketing executives to ensure that they meet their targets and increase site visits.

• Manage and lead a team of tele-marketing executives. This includes assigning tasks, setting goals, providing coaching and feedback, and conducting performance evaluations to ensure that team members are meeting their objectives.

• Focus on outbound calling campaigns to generate leads for property sales or rentals. They can engage with potential clients, qualify leads, and schedule appointments for property viewings.
• Validate all campaign leads generated and provide accurate reporting of the same to all concerned.

• Train new team members on tele-marketing techniques, product knowledge, sales scripts, and company policies and procedures. They also provide ongoing coaching and development opportunities to help team members improve their skills and achieve their full potential and, ensuring they have the necessary skills and knowledge to effectively engage with potential clients and convert leads into sales.

• Monitor the performance of tele-marketing executives closely, tracking key performance indicators (KPIs) such as call volume, leads generated, conversion rates, average deal size, and customer satisfaction scores. They identify trends, areas for improvement, and opportunities for optimization, and take proactive measures to address any issues; Identify bottlenecks in the sales funnel, and suggest improvements to streamline operations and enhance the overall customer experience.

• Ensure the quality of tele-marketing interactions as this would be crucial for maintaining customer satisfaction and achieving sales targets. The team leader listens to call recordings, conducts call evaluations, and provides feedback to executives to ensure that they adhere to company standards and best practices.

• Build and maintain strong relationships with customers as this would be essential for long-term success in tele-marketing. The team leader ensures that the tele-marketing executives are providing excellent customer service, addressing customer inquiries and concerns promptly, and nurturing leads through the sales process to achieve high conversion rates and customer retention; also implement and manage CRM systems to track customer interactions and manage leads throughout the sales cycle. The Tele-Marketing Leader can input relevant customer data gathered from tele-sales activities.

• Generate reports and analyze data on tele-marketing performance, including sales metrics, call data, and customer feedback. This information is used to identify trends, evaluate the effectiveness of tele-marketing strategies, and make data-driven decisions to optimize team performance and achieve sales targets.

• Inevitably, conflicts or challenges may arise within the tele-marketing team or between team members and customers. Mediate and resolve conflicts diplomatically, addressing issues promptly, and ensuring that team morale remains high.

• Ensures that tele-marketing activities comply with relevant laws and regulations, such as those related to telemarketing practices, data protection, and consumer rights. They also ensure that team members are trained on compliance requirements and follow ethical guidelines in their interactions with customers.

• Handle the CRM completely and ensure that it functions without any problems. To raise tickets for issues promptly and ensure timely redressal of the same.